FAQ's

What is ShopSavvy?
ShopSavvy is a free shopping and loyalty program that gives you access to the day’s best cash back deals, in addition to receiving news on the latest buying trends, product reviews, exclusive partner offers and expert advice, all in one place. Additionally, ShopSavvy has a free mobile app, so be sure to download it so that you can start saving money in-store too.
How does cash back work?

You earn cash back after logging in, clicking on a deal or retailer link where the cash back icon appears, and making a purchase on one of these affiliate sites. Every three months, we deposit your cash back balance into your PayPal account or we send you a check in the mail. It’s up to you!

For more information on how cash back works, click here. (https://shopsavvy.com/cashback/howitworks)

Why do I need to be a member?
You need to sign up so we can keep track of your purchases and give you cash back and rewards for everything you buy through our site.
How long does it take for my cash back to show up in my account?

Depending on the retailer, it can take some time. Our confirmation email generally shows up within an hour, but it takes some retailers one business day to process the transaction. If it’s been less than one business day since you made your purchase, give it a full 24 hours to show up.

If you’re wondering when your cash back will arrive via check or PayPal, our payout occurs every 90 days.

Purchase Period Payment Date
January 1st – March 31st May 10th
April 1st – June 30th August 10th
July 1st – September 30th November 10th
October 1st – December 31st February 10th
What should I do if I don't see my cash back?

If after one business day you still don't see your purchase in your account, contact us to create an inquiry. From there, you can provide us with your transaction information, and we’ll see what we can do to get you your cash back.

Once we have your info, we submit a claim to the retailer. The retailer has to both verify your purchase and make sure it was tracked from a ShopSavvy link. Some retailers are quicker than others. On average, this process takes around five business days, so please bear with us. We appreciate your patience.

If it’s been one week since you submitted a claim and you haven’t heard from us, go ahead and shoot us an email at support@shopsavvy.com. Be sure to reference the ticket number from your original inquiry. We will try to speed up the process.

Why didn't ShopSavvy my transaction?

There are certain instances when retailers can’t prove you made the purchase from ShopSavvy. When this happens, the purchase doesn’t show up on our end, we do not earn commission, and we subsequently have no cash back to give you! Here are some common causes for confusion:

  1. You tried to use multiple discounts from different websites before completing the purchase
  2. You clicked a link from another affiliate marketing site that negated ShopSavvy's tracking
  3. You spoke with a site's customer service, and they took down your credit card information to make the purchase. This doesn't allow us to track your purchase since it was not made directly from a ShopSavvy link
  4. You used reward points, gifts cards or other discounts that the retailer does not allow to be credited to affiliate sites
  5. You used a coupon code found on another website, which credited that website for the purchase, not ShopSavvy
  6. You clicked on a link from a retailer or an email from another site

Hopefully this helps. Next time you make a purchase, start with ShopSavvy to avoid any of these snafus. If you have any questions before making a purchase, please don’t hesitate to contact us.

Will I get junk email from ShopSavvy?
No, we will only send you emails with the most pertinent information regarding your recent orders and the newest deals on the site.
How do I get started?
Simply click “Sign Up” in the top right corner of any ShopSavvy page.
User Conduct
By becoming a Member of ShopSavvy you agree not to steal or copy content, code, design or any aspect of ShopSavvy’s business concept for your own financial gain. If we feel that you have used ShopSavvy’s content, code, design or business concept in your own business after becoming a Member, your account will be shut down and legal action may be taken under applicable l laws. ShopSavvy membership is subject to the User Agreement. Some partner stores may have additional terms and conditions, a privacy policy or other agreements which may apply when you make a purchase through those applicable stores. You are responsible for reviewing those terms before you make a purchase. If ShopSavvy finds you or anyone acting through your account to be in violation of the User Agreement, your account may be subject to termination and you may have to relinquish your cash back balance. The misrepresentation of your personal information, any abuse of ShopSavvy, or any fraud in regards to accrual or receipt of cash back rewards are all grounds for termination and/or legal action. If for any reason ShopSavvy feels that you have acted fraudulently, ShopSavvy reserves the right to withhold cash back payments. You hereby authorize ShopSavvy to review your account in any cases of suspected fraudulent actions.
What is ShopSavvy’s user agreement?
The ShopSavvy User Agreement helps keep our community and your information safe and secure. You can read the entire agreement here (https://shopsavvy.com/cashback/about_us/terms-of-service).
What if I forgot my password?
Not to worry, click “Forgot Your Password?” in the login window, and we’ll help you obtain a new one.