Pros

  • Exceptional noise cancellation powered by dual processors and 8 microphones, effectively blocking out jet engines and ambient distractions.
  • Superior sound quality with smooth mids, authentic vocals, and detailed backing—ideal for a range of genres including classical, synth, and pop.
  • Crystal clear call quality thanks to advanced mic technology and beamforming microphones, making handree calls seamless.
  • Comfortable for extended wear with lightweight design (just 8.8 ounces) and soft synthetic leather ear cups.
  • Impressive battery life offering up to 30 hours of playback, plus rapid inute quick charging for hours of use.
  • Multipoint Bluetooth connection enables easy switching between devices like phones and laptops.
  • Integrated Alexa, Google Assistant, and Siri voice control for convenient handree operation.
  • The companion app provides useful sound customization features including DSEE Extreme support.
  • Carrying case and multiple cables included to suit wired or wireless needs.
  • Touch controls for volume and track changes offer modern convenience (though with caveats).

Cons

  • Touch controls are often overly sensitive, unresponsive, or inaccurate, leading to frustrating accidental activations, especially during physical activity.
  • Adaptive noise cancelling can be unreliable, sometimes switching on or off unexpectedly and producing distracting static or white noise sounds.
  • Ambient sound mode can sound tinny and unpleasant, not fully replicating natural hearing when engaged.
  • The fit tends to be tight with limited adjustment, causing discomfort and ear irritation after prolonged use, especially for glasses wearers.
  • Notification sounds for volume and mode changes are intrusive, redundant, and less clear than previous models.
  • Setup and app integration aren’t very intuitive; the Sony app and Bluetooth connection can introduce playback delays or require frequent troubleshooting.
  • Lack of dedicated Windows customization app limits control and causes occasional conflicts with certain apps like Discord.
  • Microphone sometimes picks up background noise during calls despite advances in mic tech.
  • Design lacks foldability, reducing portability compared to previous models.
  • The headphones are priced on the higher side relative to competitors offering similar features.

Bottom Line

The Sony WH-1000XM5 headphones truly shine in noise cancellation and audio quality, making them an excellent option for audiophiles and frequent callers craving immersive sound and clear conversations. However, the touch controls and software features can quickly sour the experience for users sensitive to glitches and control annoyances. If you want comparable noise cancellation and sound with fewer control frustrations, consider checking out the **Sony WH-1000XM4**, which many users find more reliably comfortable and intuitive. For the highest confidence in noise cancelling and mic clarity, these XM5s are a premium choice but prepare for the occasional tech hiccup.

Lowest at any Popular Retailer
$248.00 at Amazon

Where to Buy

Prices last updated: December 16th 2025 3:25 pm
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